WHAT IS THE PROCESS FOR RETURNS?
Returns accepted for change of mind on goods purchased online within 14 days from date of invoice or at any time if goods are deemed faulty. In order to return or exchange goods products must be in the same condition as originally received and include swing tags/labels. Change of mind items are returned at your own cost. Register your intention to return goods by contacting our Customer Service team.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by Hip Pocket Workwear & Safety, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalize the transaction.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.30am until 5.00pm (Perth Time). You can contact us via email at or phone (08)95351900.